To make matters even more interesting, shortly into their new venture of Southwest Airline. They ran into financial trouble. The two men were faced with a decision; to sell off one of their airplane or to lay off some of their 70 employees? They decided to keep their employees and sell off one of their airplane. Instead of doing it quietly and not let the employees know the airline were in trouble. King and Kelleher called a meeting; they told their employees that they chose the employees and gave up one airplane, and now the airline only have 3 airplanes.
The two men than asked their loyal employees to meet a new standard “to keep the terminal turnaround time in 15 minutes”. Southwest airline were the only airline that was able to get it all done in 15 minutes. It might be because Southwest got a different kind of commitment level from their employees.
Southwest Airline it’s one of the most successful airlines in history and Rollin King and Herb Kelleher achieved things that nobody ever thought they could.
Imperfect Action is better than No Action.
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